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For much of their history, lift trucks were managed and maintained in-house, with minimal post-sale assistance from dealers. Now that many lift truck users have entered into maintenance agreements with dealers, equipment users no longer have to oversee the minutiae of fleet maintenance. By the same token, dealers and service providers are now challenged to efficiently manage services and parts supplies to ensure the uptime their clients demand.
As original equipment manufacturers (OEMs) develop fleet management solutions, dealers and service providers also leverage many of the same technologies, reporting metrics and inventory management tools. Continue reading