The management and decision-making roles they leave vacant will be filled with the largest group in the U.S. workforce – millennials. Millennials have spent the better part of their lives online, connecting with friends on social media, conducting research with a simple Google search, and shopping for anything they desire – all from the comfort of their own homes. To stay relevant to this new generation of consumers, companies must be willing to adapt to the rapidly changing customer expectations.
One of my favorite quotes is attributed to Grace Hopper:
“The most dangerous phrase in the language is ‘We’ve always done it this way.” Continue reading