Certainly “warranty” can be simply a marketing buzzword used in the sale of just about any product. The word is thrown out as if it is some perfect blanket of protection to us the consumer. As consumers, we quickly take comfort that it has been spoken of, even if we suspect that its application when called on is sometimes is less than adequate.
Yes, warranty happens, and as a dealership in service to our customers, we are the means by which warranty, when called upon is managed or sought. Even, in some cases chased after.
Our role as a dealership is to be the go between in any matter involving a warranty between the consumer and the manufacturer. The easy bits happen under standard circumstances, when there is a certain failure within the hours or time limits defined by the original equipment manufacturer’s warranty. The tougher parts are where we like to think we start to shine.
One word of caution, our field technicians can only point out the need for warranty inspection. This action, or anything they might say does not imply that warranty will be received. We do train them to report failures and communicate that to you, but they are not authorized to do any more. You may also request this of them if you suspect a breakdown is in fact warrantable.
We believe that there must be service after the sale. We feel strongly that being your partner includes making certain the equipment you purchased performs well in its role in your business. When and if trouble manifests itself, in all cases we are there to work with you.